25% DISCOUNT ON FIRST WEB ORDER STUDENTS 10% OFF 01-444-63-31 / 01-444-63-70 / 9813-763-149

25% DISCOUNT ON FIRST WEB ORDER
shop now *t&c's
STUDENTS 10% OFF
shop now *t&c's
01-444-63-31 / 01-444-63-70 / 9813-763-149

Help & FAQs

Order Status

    • You will receive an email and SMS confirmation from Metaphor once your order has been successfully placed. The mail will have all the details related to your order.
  • Oh no! We're sorry to hear this. If you receive a faulty item please return to us within 7 days of receipt of the faulty goods and we will deliver the exchange. Please remember to get in touch with our Customer Service team prior to exchange. You can do so by contacting our customer care or by filling out a Customer Service Return/Exchange form (must login to see your products) here, and a member of our team will get back to you.

  • We aim to process your return ASAP, but on occasions it may take up to 7 days (inside Kathmandu Valley) for your exchange to be processed and more than 7 days (Outside Valley).

  • Delivery charge is free only when the product delivered to you were faulty. Else, the delivery charge will be charged for other reasons like "Did not like the product", "The cloth did not fit", "Mistakenly damaged by you", etc (for more, please contact our customer care for further information on these reasons).

  • If you are not in when your parcel arrives, please receive the call from our delivery agents to inform them or you can also pior contact our customer care. Then, there will be details on how to pick up your order or rearrange delivery (delivery charge may be charged).

Shipping & Delivery

    • You will receive an email and SMS confirmation from Metaphor once your order has been successfully placed. The mail will have all the details related to your order.
  • Oh no! We're sorry to hear this. If you receive a faulty item please return to us within 7 days of receipt of the faulty goods and we will deliver the exchange. Please remember to get in touch with our Customer Service team prior to exchange. You can do so by contacting our customer care or by filling out a Customer Service Return/Exchange form (must login to see your products) here, and a member of our team will get back to you.

  • We aim to process your return ASAP, but on occasions it may take up to 7 days (inside Kathmandu Valley) for your exchange to be processed and more than 7 days (Outside Valley).

  • Delivery charge is free only when the product delivered to you were faulty. Else, the delivery charge will be charged for other reasons like "Did not like the product", "The cloth did not fit", "Mistakenly damaged by you", etc (for more, please contact our customer care for further information on these reasons).

  • If you are not in when your parcel arrives, please receive the call from our delivery agents to inform them or you can also pior contact our customer care. Then, there will be details on how to pick up your order or rearrange delivery (delivery charge may be charged).

Return & Exchange

    • You will receive an email and SMS confirmation from Metaphor once your order has been successfully placed. The mail will have all the details related to your order.
  • Oh no! We're sorry to hear this. If you receive a faulty item please return to us within 7 days of receipt of the faulty goods and we will deliver the exchange. Please remember to get in touch with our Customer Service team prior to exchange. You can do so by contacting our customer care or by filling out a Customer Service Return/Exchange form (must login to see your products) here, and a member of our team will get back to you.

  • We aim to process your return ASAP, but on occasions it may take up to 7 days (inside Kathmandu Valley) for your exchange to be processed and more than 7 days (Outside Valley).

  • Delivery charge is free only when the product delivered to you were faulty. Else, the delivery charge will be charged for other reasons like "Did not like the product", "The cloth did not fit", "Mistakenly damaged by you", etc (for more, please contact our customer care for further information on these reasons).

  • If you are not in when your parcel arrives, please receive the call from our delivery agents to inform them or you can also pior contact our customer care. Then, there will be details on how to pick up your order or rearrange delivery (delivery charge may be charged).

Cancellation Policy

    • You will receive an email and SMS confirmation from Metaphor once your order has been successfully placed. The mail will have all the details related to your order.
  • Oh no! We're sorry to hear this. If you receive a faulty item please return to us within 7 days of receipt of the faulty goods and we will deliver the exchange. Please remember to get in touch with our Customer Service team prior to exchange. You can do so by contacting our customer care or by filling out a Customer Service Return/Exchange form (must login to see your products) here, and a member of our team will get back to you.

  • We aim to process your return ASAP, but on occasions it may take up to 7 days (inside Kathmandu Valley) for your exchange to be processed and more than 7 days (Outside Valley).

  • Delivery charge is free only when the product delivered to you were faulty. Else, the delivery charge will be charged for other reasons like "Did not like the product", "The cloth did not fit", "Mistakenly damaged by you", etc (for more, please contact our customer care for further information on these reasons).

  • If you are not in when your parcel arrives, please receive the call from our delivery agents to inform them or you can also pior contact our customer care. Then, there will be details on how to pick up your order or rearrange delivery (delivery charge may be charged).

International Ordering & Shipping Policy

    • You will receive an email and SMS confirmation from Metaphor once your order has been successfully placed. The mail will have all the details related to your order.
  • Oh no! We're sorry to hear this. If you receive a faulty item please return to us within 7 days of receipt of the faulty goods and we will deliver the exchange. Please remember to get in touch with our Customer Service team prior to exchange. You can do so by contacting our customer care or by filling out a Customer Service Return/Exchange form (must login to see your products) here, and a member of our team will get back to you.

  • We aim to process your return ASAP, but on occasions it may take up to 7 days (inside Kathmandu Valley) for your exchange to be processed and more than 7 days (Outside Valley).

  • Delivery charge is free only when the product delivered to you were faulty. Else, the delivery charge will be charged for other reasons like "Did not like the product", "The cloth did not fit", "Mistakenly damaged by you", etc (for more, please contact our customer care for further information on these reasons).

  • If you are not in when your parcel arrives, please receive the call from our delivery agents to inform them or you can also pior contact our customer care. Then, there will be details on how to pick up your order or rearrange delivery (delivery charge may be charged).

Orders & Payment Policy

    • You will receive an email and SMS confirmation from Metaphor once your order has been successfully placed. The mail will have all the details related to your order.
  • Oh no! We're sorry to hear this. If you receive a faulty item please return to us within 7 days of receipt of the faulty goods and we will deliver the exchange. Please remember to get in touch with our Customer Service team prior to exchange. You can do so by contacting our customer care or by filling out a Customer Service Return/Exchange form (must login to see your products) here, and a member of our team will get back to you.

  • We aim to process your return ASAP, but on occasions it may take up to 7 days (inside Kathmandu Valley) for your exchange to be processed and more than 7 days (Outside Valley).

  • Delivery charge is free only when the product delivered to you were faulty. Else, the delivery charge will be charged for other reasons like "Did not like the product", "The cloth did not fit", "Mistakenly damaged by you", etc (for more, please contact our customer care for further information on these reasons).

  • If you are not in when your parcel arrives, please receive the call from our delivery agents to inform them or you can also pior contact our customer care. Then, there will be details on how to pick up your order or rearrange delivery (delivery charge may be charged).